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Accessibility statement for

This accessibility statement applies to the entire website.

This website is run by the Office of the West Mercia PCC. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software.
  • some videos don’t have captions.
  • some podcasts don’t have a text transcript.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

If you need to contact us via phone, or another method we will endeavour to meet accessibility requirements, wherever possible.

Find out how to contact us here.

Technical information about this website’s accessibility

West Mercia PCC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

There are some fixes which would require an excessive use of officer time (resource) and funds.

We believe the most responsible use of public funds is to focus resources on actively improving the current and future accessibility of the website, rather than making retrospective fixes.

There is not a web officer post within the PCC’s office, so changes to the website are made by officers in the Communications Team or at a cost by a digital agency.

PDF documents

Some of our content is in PDF format where a durable format is needed. We are in the process of converting PDFs that are essential for our services into accessible webpages alongside a link to the PDF.

However, we have examined documents published before 23 September 2018 and we’ve assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to have these fixed or replaced with accessible HTML pages. We will endeavour to ensure any new PDFs or Word documents we publish will meet the accessibility standards and best practice.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We will however seek to fix or replace our key policy documents and publications (Annual Reports/Police and Crime Plan).

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Some podcasts do not have a text transcript. We are not going to add transcripts onto existing podcasts but have changed the format of our podcasts to make them accessible. They are now video recorded; the recordings include open captions.

Preparation of this accessibility statement

This statement was prepared on 23/01/2023. It was last reviewed on 23/01/23.
This website was last tested on 23/01/2023. The test was carried out by Midlands Online.
We tested the website using free-to-use developer tools which check each page against standard accessibility issues.