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FOI Requests

The information you require may already be published in a number of sections of the website, for example key information, or about your PCC. It may also have previously been published in the FOI disclosure log. Please do check those pages before submitting an FOI request.

If the information you require is not available, please submit your freedom of information request to:

Email – opcc@westmercia.pnn.police.uk

Write – John Campion, Police and Crime Commissioner, OPCC, West Mercia Police, Hindlip Hall, Worcester, WR3 8SP

Please note, the Commissioner does not hold information on operational policing. These requests should be directed to West Mercia Police.

Making a Complaint

The Commissioner will always work to ensure complaints are processed and dealt with in a timely and appropriate way.

Complaints against police

The Commissioner cannot by law be involved in operational policing matters. Therefore, if you wish to make a complaint about West Mercia Police it should be directed to the force itself via this page.

Complaints around operational policing will be passed to the local policing unit. Complaints against officers, PCSOs, special constables or police staff will be dealt with by the police’s professional standards department, or if appropriate escalated to the Independent Police Complaints Commission.

If it relates to general policies or the direction/control of the police it should still be dealt with by the force, however the Commissioner has the right to give direction to the Chief Constable and may wish to consider whether the matter raised significant issues of Force policy or resource deployment touching on the Commissioners remit. In either case the Commissioner maintains an oversight of the conduct of the complaint process and outcomes.

Complaints against the Chief Constable

If you wish to make a complaint against the Chief Constable of West Mercia Police, this should be sent to the Police and Crime Commissioner along with any necessary supporting documents via your preferred method to:

Email – opcc@westmercia.pnn.police.uk

Write – John Campion, Police and Crime Commissioner, OPCC, West Mercia Police, Hindlip Hall, Worcester, WR3 8SP

Complaints against the Commissioner

Complaints about the PCC’s personal conduct are referred to the West Mercia Police and Crime Panel, which is independent of the PCC’s office.

General Enquiries

If you have a general enquiry not covered by the categories above please contact the Commissioner’s team.

Email – opcc@westmercia.pnn.police.uk

Write – John Campion, Police and Crime Commissioner, OPCC, West Mercia Police, Hindlip Hall, Worcester, WR3 8SP

Tel – 01905 331 656

Correspondence Guidelines and Information

When will I get a response to my correspondence?

The Office of the Police and Crime Commissioner (OPCC) aims to:

  • Acknowledge all new correspondence matters within three working days
  • Provide a full, appropriate, personal response within 20 working days
  • Where it is not possible to respond fully within 20 working days, we will explain why this is the case and provide regular updates as necessary and appropriate.

Why would I not get a full response within 20 working days?

Often correspondence received by the OPCC will raise complex issues that do not have straightforward solutions. Getting full context, background and understanding on a specific issue, case or incident may require input from multiple parties – including different departments within the police force or fire services, or sometimes both.

Agreeing a resolution or the most appropriate course of action may also be equally complex. There are numerous legal considerations that the Commissioner may also require guidance on before being able to respond.

The majority of correspondence coming into the OPCC does receive a full response well within the 20 day target, but as each individual case is different it is not possible to guarantee this in every instance.

How will you use and store my details and information?

The OPCC will process your details and information in line with its published privacy policy. Please click the link for more information.

For emergencies call 999 Non emergencies call 101

Contact details

Postal Address

Write – John Campion,
Police and Crime Commissioner,
OPCC, West Mercia Police,
Hindlip Hall, Worcester,
WR3 8SP

Phone

01905 331 656

Email

opcc@westmercia.pnn.police.uk

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