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Privacy policy

Using our website

Our acceptable use policy sets out the terms between you and the OPCC under which you may access and use our website and can be found on our acceptable use page.  Please ensure that you read and understand the terms of this policy before using our site.

Information provided to the OPCC by users or visitors through the use of this website will be treated in confidence and will not be disclosed to third parties unless such disclosure accords with the terms of our privacy notice.

The OPCC website may store or capture personal information, where this is voluntarily offered (for example via complaints, feedback forms and e-mail in order to assist us to deliver or improve our services).  The website will also log the user’s IP address which is automatically recognised by the web server.

We use cookies for collecting specific user information from the site, but only that which is required for system administration of the web server.  More information about the cookies we use online can be found on our cookies page.

This statement only covers the OPCC website (http://www.westmercia-pcc.gov.uk) and does not cover other websites linked from our site.  The OPCC is not responsible for the content, performance, accuracy, privacy of external websites that may be linked from its site.  The views expressed on external sites and on any social networking services do not necessarily represent the views of, or endorsement by the OPCC.

Privacy Notice

The Police and Crime Commissioner is committed to protecting your personal information.

How we use your information depends on the purpose for which we are using it. For example, we may use your information to help us:

  • Respond to queries
  • Research and plan new service
  • Help you contact other services
  • Recruit, employ and provide staff development

We take your privacy very seriously and like to be transparent with what we do with your information.

Our Privacy Notice outlines our purpose for processing personal information and is reviewed regularly. View our privacy notice here.

Data Protection Officer

The Data Protection Officer for the OPCC is a shared role with West Mercia Police

Access to Personal Data

Under data protection legislation you have a statutory right to have access to personal data we hold about you.

We will usually provide the information requested free of charge. However, under some circumstances we may require you to pay a reasonable fee based on the administrative cost of providing the information.  On receiving your request, you will be advised should this apply and how much the fee will be.

You also have the right to have your data corrected, for example if it is inaccurate or incomplete and to have it removed.

More information about Data Protection and your rights can be found on the Information Commissioner’s website.

Requesting Access to your Personal Data

Where the Police and Crime Commissioner West Mercia is the data controller for your personal information, you can apply for access to this data using a process called a subject access request.

You will need to complete a subject access request form and provide proof of your identity, to include at least two official documents which between them clearly show your name, date of birth, current address and signature. Photocopies are acceptable as long as the copy is clear.  Examples include:

  • Birth/adoption certificate.
  • Medical card.
  • Passport or driver’s licence.
  • Utility bill / council tax bill

Please contact us if you are unsure as failure to provide the correct proof of identity will prevent us from releasing the information.

The information will be provided within one calendar month of receipt of your request, unless your request is complex or you send a large number of requests, in which case we may need more time to provide the information. You will be informed of this and provided with an explanation, along with anticipated timescales.

In some cases, we may not be able to respond to your request, for example, if the request is unfounded, excessive or repetitive. When the OPCC cannot respond to your request, you will be provided with an explanation why.

If you consider that a request by you for access to your personal data has not been dealt with properly by us, you may write to either of the following:

Data Protection Officer, Information Compliance Unit,  West Mercia Police, PO Box 55, Hindlip, Worcester WR3 8SP.

Email: dataprotectionofficer@westmercia.pnn.police.uk

Or;

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

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