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The West Mercia Police and Crime Commissioner is reassured that West Mercia Police have improved call handling times for 999 calls.

Commissioner John Campion said “Knowing you will receive a fast response in an emergency situation is vital for our communities to be safe and feel safe. The control room staff do a commendable job, providing a professional and efficient service when faced with increasingly high demand.

There are of always areas that West Mercia Police can improve on, and this has been an area I have scrutinised and then invested in. I have made resources available for both additional staff and technology. This shows communities are seeing an improved emergency service as a result.”

For more information visit the West Mercia Police website: https://www.westmercia.police.uk/news/west-mercia/news/2022/may/999-performance-data-published/

To share your views on 101 and 999 services click here: https://www.westmercia-pcc.gov.uk/people-asked-for-their-views-on-101-and-999-services/