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Confidence in West Mercia Police is growing in communities. The West Mercia Police and Crime Commissioner has welcomed the findings of a survey of public perceptions.

From satisfaction in the service received, confidence in being able to contact the police when needed, feeling informed about the police and having confidence that the police understand issues affecting the community, the public reported some notable increases.

Overall 79%* of those surveyed in Shropshire said they feel confident they would receive a good service from West Mercia Police. 

Other key findings of the survey include:

  • Across the policing areas, the vast majority (94%) said that West Mercia Police have their support and 89% said they trust West Mercia Police.
  • 22% of those surveyed in Shropshire say they see an officer or PCSO at least once a week
  • Across the policing areas, nearly three quarter of people felt West Mercia Police understand issues affecting their community.
  • Across the policing areas, 69% perceiving no change in levels of crime over the last year, despite an increase in reports.

Commissioner John Campion said “I want our communities to be safe and feel safe, and to have confidence that West Mercia Police will provide the service they need when they need it. In recent years we have recruited significant additional officers who are now policing on our streets.

This survey paints a positive picture and I commend officers and staff for their collective effort to build and improve relationships with the public, and their ongoing commitment to make the service better

There are still improvements that can be made, and I make a commitment with the Chief Constable to ensure we continue to listen to the voices of the public and take action where needed to maintain and build public confidence.”

Deputy Chief Constable Julian Moss said: “Following the launch of our Local Community Policing Charter, I am pleased to see growing levels of confidence from our communities, but we are not complacent.  Policing nationally has had a challenging time, and we are committed to building trust across our three counties.”

To view the results of the survey in full click here