The police response to 999 and 101 calls will be subject to structured ongoing scrutiny, after the Police and Crime Commissioner formally held the Chief Constable to account last week.
During the session, the Commissioner welcomed the force’s focus and innovation around recruitment for call handlers, attracting a diverse range of candidates. This included online Discovery sessions to help applicants through the process.
The public now have more channels than ever to contact the police however it was acknowledged that the addition of a Digital Desk, which handles crime reported online or via social media, does bring about extra demand.
The force will be subject to internal and external scrutiny and will provide quarterly updates to the Police and Crime Commissioner.
Commissioner John Campion said “The control room staff are working as hard as possible to deliver the best possible service to our communities, each and every day. The public now have the option to contact the police digitally and via social media, and this is a welcome addition allowing the police to be accessible in a way that is more convenient for many people.
“This doesn’t however replace the non-emergency service and I am reassured by the force’s commitment to make improvements. The force’s commitment to recruitment will make a big difference in the service they can provide in the long term, ensuring the public can always access the police as appropriate.”
For more information on how calls are being handled, click here.