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PCC survey highlights West Mercia residents receive ‘good service’ from West Mercia Police

West Mercia residents have said that they receive a good service from West Mercia Police and they have confidence in them, according to a recent survey.

As part of the Police and Crime Commissioner John Campion’s commitment to listening and acting on the concerns raised by the communities in West Mercia, a survey is carried out to help inform the PCC about which elements of the force are doing well and where there are areas for improvement.

Thousands of people across the force area were interviewed over a 12 month period which highlighted the following results for West Mercia:

  • 84% tended to agree or strongly agreed they have confidence with West Mercia Police – up 1% on last quarter
  • 70% tended to agree or strongly agreed that West Mercia Police understands issues in their community – up 2% on last quarter
  • 70% said crime and anti-social behaviour was not a very big, or quite a big problem in their area – up 1% on last quarter
  • 31% said they see an officer or PCSO at least once per week – up 2% on last quarter

Police and Crime Commissioner John Campion said: “I am committed to listening to concerns raised by communities in West Mercia. The quarterly survey gives me an invaluable insight into what is working well and where improvements need to be made.

“However, police officer visibility remains something I am committed to improving for our communities. Along with support from the Government, I have increased the number of police officers across the whole of West Mercia. Further investment has also allowed resources to be targeted toward key areas of concern for residents.

“It’s important that people are given a platform to raise concerns, and I will continue to take these concerns to shape policing in West Mercia and ensure improvements are made.”

Issued on: Thursday 6th August 2020

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