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Improving the service for victims of crime is the key commitment from PCC John Campion following the Police Effectiveness, Efficiency and Legitimacy (PEEL) inspection released today.

The PCC has already taken action to ensure some of the required improvements outlined in the report are made by West Mercia Police. This includes an increased investment for investigating crime, as part of the most recent budget. This will give the force the resources to ensure that investigations are completed thoroughly and victims get the justice they deserve.

The PCC has also made an ongoing commitment to improve the effectiveness of force IT in order for officers to deliver the best possible service to communities.

Despite improvements needed, the report acknowledged some innovative practice in early intervention and prevention of crime. Other positives included: the PCC’s investment in the Victim Advice Line to provide specialist support; the improved visibility and accessibility from the introduction of the Local Policing Community Charter; and the force’s approach to problem solving. 

PCC John Campion said: “My focus will always be on the victim, and ensuring they get the very best service from West Mercia Police and the justice they deserve. This report has highlighted a number of areas where the standard is below what our communities and I expect. The force must take action to improve and I am reassured to see that this is already happening.

“On behalf of our communities, I will continue to hold the Chief Constable to account to ensure that these improvements are made as swiftly as possible. Through the recent budget I have targeted my investments to improve the service and deliver the best for the public.

“The excellent examples of innovative work shows what West Mercia Police are capable of. They must strive for this excellence in other areas too. We can and must do better for our communities.”