Building a safer
West Mercia
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Putting Victims and Survivors First

Victims Charter grab

The Commissioner’s new Victims’ Charter clarifies services for victims, as well as expectations for the PCC, police and other partners. Click the image to view.

I will ensure improved and more consistent services for the victims, survivors and witnesses who suffer most from crime. I will ensure they get the right help to cope and recover at every point of their journey.

I will hold the Chief Constable to account for:

  • Making sure officers and staff have the skills to properly support victims and survivors and do so whenever necessary
  • Ensuring all victims and survivors who report an offence in West Mercia can access ‘Track my Crime’ or an alternative with equivalent capability.

As your Commissioner I will:

  • Work hard to put victims and survivors first
  • Set out my commitment in a new Victims’ Charter, clarifying what services victims can expect, and what services must be delivered
  • Complete a victims’ needs assessment
  • Bring together and help lead a new Victims Board to ensure better results and consistency
  • Make sure victims and survivors get effective services, enabling them to cope and recover and reduce their chances of re-victimisation
  • Work with government to further enhance services for victims, survivors and witnesses locally
  • Support the appropriate use of restorative justice.

What I will deliver for West Mercia:

An enhanced and seamless approach to victim, survivor and witness care which will include:

  • An inclusive approach to commissioned services where all victims, survivors and witness are kept informed and receive tailored support
  • A seamless pathway of commissioned activity from my office, dovetailing where possible into existing provision from partner agencies increasing victim confidence
  • Achieving the right outcome for the victim and supporting more cases through the criminal justice system

Please also see the helping victims of crime section of the website

West Mercia PCC Events

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