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PCC John Campion is addressing victims concerns about the service they receive from West Mercia Police.

Levels of satisfaction for victims have declined in the last six months. Of those questioned, the following were completely or very satisfied with the service they received from West Mercia Police:

Victim typeLevel of satisfaction
Burglary victims70%
Domestic abuse victims73%
Violent crime victims63%
Road traffic collision victims76%

Improved victim satisfaction, confidence in policing, justice for victims and support for the most vulnerable were other areas discussed as part of the latest formal holding to account meeting the PCC held with the Chief Constable.  

PCC John Campion said “Burglary can have a real tangible impact on victims, with them wanting to feel listened to and supported. It may be an officer’s third call of the day but someone’s first experience of being a victim of crime. My commitment is to put victims first and build communities where people are safe and feel safe.

“Holding the force to account and ensuring positive action is taken is key to delivering this commitment. Improvements are still needed in a number of areas, but I am reassured that clear action is being taken.

“We are seeing a decline in the number of burglary offences, but it’s important that all victims get the best level of service. These continued improvements will help to improve satisfaction and confidence for victims and communities right across West Mercia.”